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Stolt / Help Center

Help Center & FAQ

Questions? We are here to help.

Support

EMAIL: info@stoltrunning.com WhatsApp/Call: +447990773203

We aim to get back to emails within 48 hours. For faster response, please contact us via WhatsApp message or call us on +447990773203. Please note that over the weekends we might not be able to pickup your phone call as we are often out running but send us a message and we’ll get back to you on our return to the office.

FAQ Hub

Welcome to the Stolt FAQ. Explore categories to learn how our lightweight, weatherproof commuter backpacks fit your laptop, handle rain, stabilize for cycling, and meet cabin size limits. Get details on shipping, returns, care, and warranty.

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Orders & Shipping

Delivery times, costs, tracking, dispatch and signatures.

Returns & Exchanges

Return window, how-to, refunds and faulty items.

Warranty & Support

2-year coverage and how to make a claim.

Compare Backpacks

Alpha vs Athlete vs Podium: side-by-side specs and guides.

Using & Care

No-bounce fit, rain protection, packing tips and cleaning.

Accessories & Components

Garment box, laundry bag, rain cover and shoulder strap.

Pre-Orders & Drops

How drops work, timelines, payment and cancellations.

Why pre-order?

Contact & Support

Email, phone/WhatsApp and our typical response time.

- Contact Stolt Support

Media & Awards

The highlights of our press features and accolades

Still need help?

Email info@stoltrunning.com or message us on WhatsApp/phone at +44 (0)7990 773203. We aim to reply within 24 hours (Mon–Fri).

	Alpha C Business Set	Alpha Business Set	Athlete Commuter Set	Podium Business Set
Capacity	20l->25l	20l->25l	15l->18l	10l-13l
Weight	1.4kg / 3.1lbs	1.2kg / 2.6lbs	1kg / 2.2lbs	0.7kg / 1.5lbs
Material	1680D Ballistic Nylon	500D Nylon	500D recycled polyester	500D Nylon
Side handle
Electronics Organisation	Separate compartment with padded laptop sleeve and multiple pockets	Separate compartment with padded laptop sleeve and multiple pockets	Separate compartment with padded laptop sleeve and multiple pockets	Padded laptop sleeve & easy access pocket
Garment packing	Separate Garment box	Separate Garment box	Separate Garment box	In-built Garment Sleeve
Expandable pocket			Expandability with roll top
Hide-away straps
Carry options	Backpack (business & sports mode), top-handle, briefcase	Backpack (business & sports mode), top-handle	Backpack (business & sports mode), top-handle, detachable waist belt	Backpack (business & sports mode), top-handle

	NEW Alpha design with a super tough, rugged material and a side handle perfect to cycle or walk to the office and overnight business trips	ORIGINAL Alpha design with a super durable, yet light-weight material designed for runners and cyclists as well as business travellers	ATHLETE is our rolltop design with a more relaxed feel and water bottle pockets for city runners and cyclists alike.	PODIUM design is half the size of Alpha making it the perfect day pack for those looking to pack light and run for longer distances

	£249	£198	£198	£169