Questions?

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EMAIL: info@stoltrunning.com

We aim to get back to you within 24 hours.

CHAT: Get your questions answered straight away.

 

Team Stolt is happy to answer your questions and we are online Monday to Friday 9am-5pm GMT. Look for the chat symbol on the bottom right corner to start a chat.

Frequently Asked Questions

Shipping

How long does shipping take?

Most deliveries within the UK take no more than 3 days. Outside the UK deliveries normally take around 7-10 days.

How much does shipping cost?

We offer free delivery on all UK orders and free delivery on all international orders over £100.

Products

What is the difference between Stolt Alpha and Stolt Podium?

Stolt Alpha is our original design and it has a capacity of 20 litres (25 litres when using the expandable compartment). Stolt Podium is a smaller version of Alpha (10 litre capacity expanding to 13 litres) with some additional features such as our ‘3 way carry’ meaning that the bag can be carried as a backpack, briefcase or a shoulder bag.

 

Where Alpha serves you even on an over-night business trip, Podium is classified more as a day pack that fits your daily essentials.

 

Our garment box is designed for Stolt Alpha to carry more clothes whereas Stolt Podium has an internal built-in sleeve to fit a shirt and trousers. The garment box doesn’t fit inside Stolt Podium.

What is the difference between the Alpha backpacks?

All Alpha bags have the same renowned design. The difference is aesthetic.

 

All business backpacks have a very subtle embroidery logo whereas the casual bags have our signature woven logo label. And for special projects we’ve developed different colourways and branding.

What is included in the business sets?

Our business sets include either Stolt Alpha backpack or Stolt Podium backpack and all the accessories we’ve developed for each product. They are the complete sets that will take you through your busy days.

 

Stolt Alpha Business Set includes: Stolt Alpha backpack, garment box, laundry bag, folding card and hi-vis cover.

Stolt Podium Business Set includes: Stolt Podium backpack with a shoulder strap, laundry bag, folding card and hi-vis cover.

Returns

What is your return policy?

Items should be returned within 90 days of their delivery date and in their original packaging. Please see our Returns and Refunds page.

How do I return a product?

Please email us at info@stoltrunning.com for return address and label.

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