How do I return a product?

The return process is simple. Just shoot us an email at info@stoltrunning.com to let us know you’d like to return an item, and we’ll take it from there. Our team will reply with the return address and, if you’re in the UK, a prepaid return shipping label. (If you’re outside the UK, you’ll need to arrange postage back to us – we recommend using a tracked service. Unfortunately, we can’t provide free return labels for international orders at this time.) Pack the item securely in its original packaging, include your order details or packing slip if possible, and drop it off with the carrier. It’s a good idea to obtain proof of postage and keep it until your refund is processed. Once we receive the returned item and verify it’s in good condition, we’ll issue your refund. We typically process refunds as soon as possible after receiving the return; the funds are usually back to your original payment method within about 30 working days. You’ll get an email confirmation of the refund. If you have any questions during the return process, our support team is here to help (just reply to our emails or call us).