What if the product arrives damaged or is faulty?

If you receive an item that’s defective, damaged in transit, or not functioning as expected, we’ll make it right. STOLT backpacks are built to high quality standards, so this is rare – but it’s important to us that you’re satisfied. Contact us at info@stoltrunning.com right away with your order info and details of the issue. If the goods arrived faulty (e.g. a manufacturing defect or shipping damage), it’s considered “faulty goods” and not normal wear and tear. We will generally offer you a replacement or a full refund in such cases. We may provide a return label for the faulty item or in some cases just ask for photos – and then send out a new product as soon as possible. Items damaged by normal use over time aren’t considered faulty (but may be covered under our warranty – see Warranty u0026 Support). Bottom line: if it’s our fault, or the courier’s, you won’t be out of pocket. We take pride in our quality and will work quickly to resolve any issues.