Can I exchange my backpack for a different model or size?
We don’t have an automated exchange program, but we do accommodate exchanges in a straightforward way. The fastest method is to place a new order for the desired model/variant and initiate a return for your original purchase. This way, you secure the new item immediately, and we’ll refund the original item when it comes back. If that approach doesn’t work for you, email us at info@stoltrunning.com with your exchange request – we’ll see what we can do. For example, if you got an Alpha but decide you want a Podium instead, we can often arrange to send the Podium once we receive the Alpha back, without you having to wait for the refund first. Just coordinate with our team. (One exception: if the item was a pre-order, we might only be able to offer a credit or exchange, not a straight refund, due to how we schedule production. But we will always make sure you get an item you’re happy with, or a store credit if preferred.)
