Are returns free?

It depends on your location. Within the UK, returns are free – we’ll provide you a prepaid return label, so you won’t pay anything to send the item back. For international returns (outside the UK), the customer is responsible for postage. We don’t currently cover return shipping for non-UK orders, so you’ll need to pay for return shipping to our UK warehouse. We realize international shipping can be pricey, so do reach out to us – sometimes we can suggest a local solution or at least guide you on the most cost-effective way. Also note, original shipping charges (for example, if you paid for expedited shipping) are typically not refunded unless the return is due to a fault on our end.